Frequently Asked Questions
Everything you need to know about shopping with Biscuit Home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces may require white-glove delivery, which typically takes 2-4 weeks depending on your location.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day return policy for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your textiles and bedding machine washable?
Many of our linens are machine washable on a gentle cycle, but we recommend checking the specific care label on each product. High-end silks and delicate velvets are dry-clean only.
Do you offer fabric swatches before I commit to a purchase?
Absolutely. You can order swatches for any of our upholstered furniture collections to ensure the color and texture perfectly match your home's lighting.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture investments.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. For large freight deliveries, our carrier will contact you directly to schedule a delivery window.